Last Updated: 03-12-2025
Elegant Work Group (Pty) Ltd (“Elegant Work Group”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal information of our clients, users, and visitors (“you”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
By engaging with us, using our services, visiting our website, or providing personal information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal information:
1.1. Information You Provide Directly
• Full name and contact details (phone number, email address, physical address)
• Company details (registration number, VAT number, business address)
• Login credentials or access information required for development or integration
• Content and materials you provide for service delivery
• Payment information (if applicable)
1.2. Automatically Collected Information
When you visit our website or use our hosted platforms, we may collect:
• IP address and device information
• Browser type, operating system, and usage data
• Website interaction data (analytics, cookies)
1.3. Sensitive or Confidential Information
In the course of delivering custom software development, diesel system transaction monitoring, accounting integrations, and workflow solutions, we may process:
• Operational data
• Financial or transactional information
• Internal workflow processes
• System credentials
• Any proprietary or confidential business information
This information is treated with the highest level of security and confidentiality.
2. How We Use Your Information
We process personal information for the following purposes:
• To deliver our services (software development, hosting, diesel systems, website solutions, etc.)
• To communicate with you regarding projects, support, or updates
• To create and maintain service agreements, SOWs, quotations, and billing
• To provide technical support and ongoing maintenance
• To improve our services and user experience
• To ensure system security and fraud prevention
• To comply with legal obligations
We do not use your personal information for purposes unrelated to your services without your consent.
3. Legal Basis for Processing
We process your information based on one or more of the following:
• Your consent
• The performance of a contract (including SOWs and service agreements)
• Legitimate business interests (e.g., system security, service improvement)
• Legal obligations
4. Confidentiality and Data Protection
4.1. Confidential Client Information
As outlined in our Terms and Conditions, Elegant Work Group is committed to maintaining strict confidentiality of all private and proprietary client information. We will not disclose such information unless:
• You provide written consent
• It is required for service delivery
• Required by law or court order
4.2. Security Measures
We implement appropriate technical and organizational measures to protect personal information, including:
• Secure servers and encrypted environments
• Controlled access to client systems
• Security protocols and regular updates
• Safe handling of login credentials or sensitive data
5. Sharing of Information
We do not sell or distribute your personal data to third parties.
We may share information only with:
• Authorized third-party vendors assisting us with hosting, email services, or development support
• Legal authorities when required by law
• Other service providers only when you have formally requested (e.g., Section 5.3 of the Terms regarding transferring development rights)
All third parties are required to follow strict confidentiality and data protection standards.
6. Data Retention
We retain your information for as long as necessary to:
• Fulfill the purposes outlined in this policy
• Complete ongoing contractual or maintenance obligations
• Comply with legal, accounting, and audit requirements
Once data is no longer required, it will be securely deleted or anonymized.
7. Your Rights Under POPIA
You have the right to:
• Request access to your personal information
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Regulator
All requests can be made by emailing info@elegantwork.co.za
8. Cookies and Website Tracking
Our website may use cookies and analytics tools to enhance user experience and understand site engagement. You may disable cookies via your browser settings, but some functionality may be affected.
9. Third-Party Links
Our website or communications may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
10. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:
Elegant Work Group (Pty) Ltd
Address: 26 Chestnut Cres, West Acres, Mbombela 1201
Phone: 064 501 0642
Email: info@elegantwork.co.za